The published feature describes how nearly 19½ years of service as an Engine Trade Supervisor in the Indian Air Force shaped SM Rafi's approach to systems, precision and operational efficiency.
That systems-thinking later became the foundation for MyCityBiz.com, which has evolved toward intelligent business systems and custom software designed to connect operations, automation, AI and customer experiences.
The article highlights solutions spanning intelligent restaurant operations, healthcare platforms, digital business identities, AI-powered voice assistants and locally deployable AI with RAG capabilities.
The larger mission is to turn real business problems into practical, connected and future-ready systems.