Service 06 — POS & Billing

A POS system built exactly for your restaurant, store, or clinic — not a generic one you work around.

एक POS सिस्टम जो आपके रेस्टोरेंट, स्टोर या क्लिनिक के लिए बिल्कुल सही बना हो — न कि कोई जेनेरिक टूल।

మీ రెస్టారెంట్, స్టోర్ లేదా క్లినిక్ కోసం సరిగ్గా నిర్మించిన POS సిస్టమ్ — జెనెరిక్ టూల్ కాదు.

Most POS tools in the market are built for a hypothetical average business. Yours is not average — you have specific table layouts, kitchen workflows, billing rules, discount structures, and reporting needs that off-the-shelf tools never quite fit. We build the system that matches your actual operation.

Why generic POS fails

The problems with off-the-shelf billing software.

  • Monthly SaaS fees that never stop — even after you have paid 10x the build cost
  • हर महीने लगने वाली SaaS fees जो कभी खत्म नहीं होतीं — even after आपने build cost का 10x चुका दिया हो
  • ప్రతి నెల ఆగకుండా కొనసాగే SaaS fees — build cost కంటే 10 రెట్లు చెల్లించిన తరువాత కూడా
  • Table layouts that cannot match your actual floor plan
  • ऐसे table layouts जो आपके actual floor plan से match ही नहीं करते
  • మీ actual floor plan‌కి సరిపోని table layouts
  • KOT routing that does not match your kitchen station setup
  • KOT routing जो आपके kitchen station setup के हिसाब से काम नहीं करती
  • మీ kitchen station setup‌కు సరిపోని KOT routing
  • GST billing that does not handle your specific tax structure
  • GST billing जो आपकी specific tax structure को सही तरह handle नहीं करती
  • మీ specific tax structure‌ను సరిగా handle చేయలేని GST billing
  • Reports you cannot customise — missing the metrics that actually matter to you
  • ऐसे reports जिन्हें आप customise नहीं कर सकते — और जिनमें वही metrics missing होते हैं जो आपके लिए वास्तव में important हैं
  • మీకు customise చేయలేని reports — మీకు నిజంగా అవసరమైన metrics అందులో ఉండవు
  • No ownership — if the vendor shuts down or raises prices, you are stuck
  • कोई ownership नहीं — अगर vendor बंद हो जाए या prices बढ़ा दे, तो आप फँस जाते हैं
  • Ownership ఉండదు — vendor service ఆపినా లేదా ధరలు పెంచినా మీరు చిక్కుకుపోతారు
The custom POS difference

Built for your floor, your kitchen, your business.

  • Table map that mirrors your actual floor layout
  • ऐसा table map जो आपके actual floor layout को mirror करे
  • మీ actual floor layout‌ను mirror చేసే table map
  • KOT routing to the right kitchen stations automatically
  • सही kitchen stations तक automatic KOT routing
  • సరైన kitchen stations‌కు automatic KOT routing
  • GST billing structure that matches your exact tax setup
  • GST billing structure जो आपके exact tax setup से match करे
  • మీ exact tax setup‌కు సరిపోయే GST billing structure
  • Reports built around the metrics your management actually reviews
  • ऐसे reports जो उन्हीं metrics पर बने हों जिन्हें आपकी management वास्तव में review करती है
  • మీ management నిజంగా review చేసే metrics ఆధారంగా రూపొందించిన reports
  • One-time build cost — no monthly fees, no vendor dependency
  • One-time build cost — कोई monthly fees नहीं, कोई vendor dependency नहीं
  • One-time build cost — monthly fees లేవు, vendor dependency లేదు
  • Add features when your business needs them, not when the vendor decides
  • Features तब जोड़ें जब आपके business को ज़रूरत हो, न कि जब vendor decide करे
  • Vendor నిర్ణయించినప్పుడు కాదు, మీ business‌కి అవసరమైనప్పుడు features జోడించండి
Business types we serve

POS systems built for three very different operations.

Restaurants & Cafes

Restaurant POS & table management

A fully integrated system covering everything from the moment a customer sits down to the time they settle the bill — table management, waiter ordering, kitchen display, billing, and end-of-day reports.

Front of House

Front of House

Front of House

  • Visual table map with real-time status
  • Real-time status के साथ visual table map
  • Real-time status‌తో visual table map
  • Waiter order taking (tablet / mobile)
  • Waiter order taking (tablet / mobile)
  • Waiter order taking (tablet / mobile)
  • Table merge, split, and transfer
  • Table merge, split, और transfer
  • Table merge, split, మరియు transfer
  • Cover count and seating duration tracking
  • Cover count और seating duration tracking
  • Cover count మరియు seating duration tracking
  • Reservation and pre-booking management
  • Reservation और pre-booking management
  • Reservation మరియు pre-booking management

Kitchen & Billing

Kitchen & Billing

Kitchen & Billing

  • KOT auto-routing to correct stations
  • सही stations तक KOT auto-routing
  • సరైన stations‌కు KOT auto-routing
  • Kitchen Display System (KDS)
  • Kitchen Display System (KDS)
  • Kitchen Display System (KDS)
  • Multi-item billing with modifiers
  • Modifiers के साथ multi-item billing
  • Modifiers‌తో multi-item billing
  • GST-compliant invoices and receipts
  • GST-compliant invoices और receipts
  • GST-compliant invoices మరియు receipts
  • Razorpay / UPI / cash payment
  • Razorpay / UPI / cash payment
  • Razorpay / UPI / cash payment
Retail Stores

Retail billing and inventory POS

For clothing stores, electronics shops, pharmacies, grocery stores, and general retail. Barcode scanning, stock management, customer loyalty, and fast billing at counter — connected to a back-office inventory view.

  • Barcode scanner and product lookup
  • Barcode scanner और product lookup
  • Barcode scanner మరియు product lookup
  • Real-time inventory with low-stock alerts
  • Low-stock alerts के साथ real-time inventory
  • Low-stock alerts‌తో real-time inventory
  • Customer profiles, purchase history, and loyalty points
  • Customer profiles, purchase history, और loyalty points
  • Customer profiles, purchase history, మరియు loyalty points
  • GST billing, returns, and exchange management
  • GST billing, returns, और exchange management
  • GST billing, returns, మరియు exchange management
  • Daily, weekly, and monthly sales reports
  • Daily, weekly, और monthly sales reports
  • Daily, weekly, మరియు monthly sales reports
  • Multi-counter support for larger stores
  • बड़े stores के लिए multi-counter support
  • పెద్ద stores కోసం multi-counter support
Clinics & Services

Clinic and service business billing

For dental clinics, diagnostic centres, physiotherapy clinics, salons, spas, and service businesses. Appointment-linked billing, treatment packages, and revenue tracking per doctor or staff member.

  • Appointment-to-invoice flow in one step
  • Appointment-to-invoice flow एक ही step में
  • Appointment-to-invoice flow ఒకే step‌లో
  • Treatment packages and session tracking
  • Treatment packages और session tracking
  • Treatment packages మరియు session tracking
  • Revenue per doctor / therapist / staff reports
  • Per doctor / therapist / staff revenue reports
  • Per doctor / therapist / staff revenue reports
  • Outstanding payment tracking and reminders
  • Outstanding payment tracking और reminders
  • Outstanding payment tracking మరియు reminders
  • GST-compliant receipts and day-end cash reports
  • GST-compliant receipts और day-end cash reports
  • GST-compliant receipts మరియు day-end cash reports
  • Patient billing history and repeat visit tracking
  • Patient billing history और repeat visit tracking
  • Patient billing history మరియు repeat visit tracking
Feature set

What every MyCityBiz POS system includes.

🖥 Billing & Invoicing

Fast billing interface, multi-item support, discounts, GST calculation, digital and print receipts, and payment collection across cash, UPI, card, and Razorpay.

📊 Real-time Dashboard

Live revenue, order count, average bill value, and top-selling items — visible to management at any time from any device, including mobile.

📦 Inventory Management

Stock levels updated automatically on every sale. Low-stock alerts, purchase order tracking, wastage logging, and supplier management for kitchen and retail operations.

👥 Staff & Shift Management

Staff login, shift assignment, sales-per-staff tracking, and end-of-shift cash reconciliation reports. Managers see exactly who sold what and when.

🧾 GST Compliance

Invoices generated with correct CGST / SGST / IGST calculation, HSN codes, and business GSTIN details. Export-ready for accountant submission.

📱 Waiter & Staff App

Mobile-friendly ordering interface for floor staff. Waiters take orders, fire to kitchen, and update table status from a tablet or phone — no paper KOT slips needed.

🔔 WhatsApp Notifications

Automatic WhatsApp alerts to the owner for large transactions, void orders, day-end summaries, and low-stock triggers. Stay informed without being physically present.

📈 Reporting & Exports

Itemised sales reports, category-wise revenue, payment mode breakdowns, daily cash registers, and exportable data in CSV format for accountants and management review.

🔒 Role-based Access

Owner, manager, cashier, waiter, and kitchen roles — each with exactly the permissions and screens appropriate for their function. No staff access to reports or settings they should not see.

Delivery process

From floor plan to fully operational — here is how it works.

1

Operations Walkthrough

Operations Walkthrough

Operations Walkthrough

We map your full operation — floor layout, kitchen station structure, menu categories, billing rules, discount policies, staff roles, and reporting needs. This defines the exact system we build.

2

Menu & Data Setup

Menu & Data Setup

Menu & Data Setup

We configure your full menu or product catalogue — categories, items, prices, variants, modifiers, GST rates, and kitchen routing rules — in the admin panel before launch.

3

Build & Internal Testing

Build & Internal Testing

Build & Internal Testing

We build the system and run it through full internal testing — billing flows, KOT routing, payment processing, report generation, and edge cases like split bills, voids, and refunds.

4

On-site Trial Run

On-site Trial Run

On-site Trial Run

We run a live trial at your premises — staff use the system for real orders in a controlled setting before going fully live. Issues are caught and fixed before day-one operations.

5

Staff Training

Staff Training

Staff Training

We train your front-of-house staff, cashiers, kitchen team, and management on their respective modules. Training includes a walkthrough guide for onboarding future staff.

6

Go Live & Ongoing Support

Go Live & Ongoing Support

Go Live & Ongoing Support

System goes live with our team on standby for the first operational days. A 60-day post-launch support window covers any bugs, configuration changes, or menu updates at no additional cost.

Investment

One-time build cost. No monthly fees. You own it forever.

Unlike SaaS POS tools that charge ₹2,000–₹8,000/month indefinitely, a custom MyCityBiz POS is a one-time investment with full ownership. Here are honest starting points.

Single Outlet

Cafe / small restaurant

₹25,000–₹60,000

  • Table management (up to 30 tables)
  • Table management (30 tables तक)
  • Table management (30 tables వరకు)
  • KOT and kitchen display
  • KOT और kitchen display
  • KOT మరియు kitchen display
  • Billing with GST
  • GST के साथ billing
  • GST‌తో billing
  • Basic inventory
  • Basic inventory
  • Basic inventory
  • Owner dashboard
  • Owner dashboard
  • Owner dashboard
  • Delivery: 3–5 weeks
  • Delivery: 3–5 weeks
  • Delivery: 3–5 weeks
Full Restaurant

Restaurant with full operations

₹60,000–₹1,50,000

  • Multi-section floor management
  • Multi-section floor management
  • Multi-section floor management
  • Multiple kitchen stations + KDS
  • Multiple kitchen stations + KDS
  • Multiple kitchen stations + KDS
  • Full inventory + supplier tracking
  • Full inventory + supplier tracking
  • Full inventory + supplier tracking
  • Staff app + shift reports
  • Staff app + shift reports
  • Staff app + shift reports
  • Razorpay / UPI integration
  • Razorpay / UPI integration
  • Razorpay / UPI integration
  • Delivery: 6–10 weeks
  • Delivery: 6–10 weeks
  • Delivery: 6–10 weeks
Retail / Multi-branch

Retail POS or multi-outlet system

₹1,00,000–₹3,00,000+

  • Barcode scanning + product catalogue
  • Barcode scanning + product catalogue
  • Barcode scanning + product catalogue
  • Multi-branch inventory + transfers
  • Multi-branch inventory + transfers
  • Multi-branch inventory + transfers
  • Customer loyalty and CRM
  • Customer loyalty और CRM
  • Customer loyalty మరియు CRM
  • Central HQ dashboard across branches
  • सभी branches के लिए central HQ dashboard
  • అన్ని branches‌కి central HQ dashboard
  • Full GST reporting + accountant exports
  • Full GST reporting + accountant exports
  • Full GST reporting + accountant exports
  • Delivery: 8–14 weeks
  • Delivery: 8–14 weeks
  • Delivery: 8–14 weeks

All prices are one-time, in INR, excluding GST. Compare to ₹24,000–₹96,000/year in typical SaaS POS fees — your custom system pays for itself in 12–24 months. Get an exact quote →

The real cost comparison

SaaS POS vs custom POS — a 3-year view.

Factor Factor Factor Typical SaaS POS Typical SaaS POS Typical SaaS POS MyCityBiz Custom POS MyCityBiz Custom POS MyCityBiz Custom POS
Year 1 costYear 1 costYear 1 cost ₹30,000–₹80,000/yr subscription ₹30,000–₹80,000/yr subscription ₹30,000–₹80,000/yr subscription ₹25,000–₹1,50,000 one-time ₹25,000–₹1,50,000 one-time ₹25,000–₹1,50,000 one-time
Year 2 costYear 2 costYear 2 cost ₹30,000–₹80,000 again ₹30,000–₹80,000 फिर से ₹30,000–₹80,000 మళ్లీ ₹0 (optional support retainer) ₹0 (optional support retainer) ₹0 (optional support retainer)
Year 3 costYear 3 costYear 3 cost ₹30,000–₹80,000 again ₹30,000–₹80,000 फिर से ₹30,000–₹80,000 మళ్లీ ₹0 ₹0 ₹0
Code ownershipCode ownershipCode ownership ❌ None — vendor owns everything ❌ None — vendor owns everything ❌ None — vendor owns everything ✅ Full source code yours ✅ Full source code yours ✅ Full source code yours
CustomisationCustomisationCustomisation ❌ Limited to vendor features ❌ Limited to vendor features ❌ Limited to vendor features ✅ Any feature, any time ✅ Any feature, any time ✅ Any feature, any time
Offline modeOffline modeOffline mode ⚠️ Usually limited or paid add-on ⚠️ Usually limited or paid add-on ⚠️ Usually limited or paid add-on ✅ Built in if required ✅ Built in if required ✅ Built in if required
Data ownershipData ownershipData ownership ⚠️ Vendor holds your data ⚠️ Vendor holds your data ⚠️ Vendor holds your data ✅ Your server, your database ✅ Your server, your database ✅ Your server, your database
Vendor riskVendor riskVendor risk ⚠️ Price hikes, shutdowns, pivots ⚠️ Price hikes, shutdowns, pivots ⚠️ Price hikes, shutdowns, pivots ✅ No vendor dependency ✅ No vendor dependency ✅ No vendor dependency
FAQ

Common questions about custom POS projects.

Yes. All our POS systems are built as mobile-first, touch-optimised web applications that run on any device with a browser — Android tablets, iPads, touchscreen billing counters, or standard desktops. No specific hardware is required beyond a device with internet access.

हाँ। हमारे सभी POS systems mobile-first, touch-optimised web applications के रूप में बनाए जाते हैं, जो browser वाले किसी भी device पर चल सकते हैं — Android tablets, iPads, touchscreen billing counters, या standard desktops. Internet access वाले device के अलावा किसी specific hardware की जरूरत नहीं होती।

అవును. మా అన్ని POS systems mobile-first, touch-optimised web applications‌గా నిర్మించబడతాయి. Browser ఉన్న ఏ device‌పైనైనా ఇవి పనిచేస్తాయి — Android tablets, iPads, touchscreen billing counters, లేదా standard desktops. Internet access ఉన్న device తప్ప మరే ప్రత్యేక hardware అవసరం లేదు.

We can build a local-network-only version that runs on a server inside your premises — so the system keeps working even if your internet connection goes down. Alternatively, the system can be hosted on the cloud with a local cache layer for offline resilience. This is scoped based on your specific reliability requirements.

हम local-network-only version बना सकते हैं जो आपकी premises के अंदर server पर चलता हो — ताकि internet connection जाने पर भी system चलता रहे। वैकल्पिक रूप से, cloud hosting के साथ local cache layer भी बनाई जा सकती है ताकि offline resilience मिल सके। यह आपकी specific reliability requirements के हिसाब से scope किया जाता है।

మేము మీ premises‌లో ఉన్న server‌పై నడిచే local-network-only version‌ను నిర్మించగలం — దాంతో internet connection పోయినా system పని చేస్తూనే ఉంటుంది. లేకపోతే, cloud hosting‌తో పాటు offline resilience కోసం local cache layer కూడా ఏర్పాటు చేయవచ్చు. ఇది మీ specific reliability requirements ఆధారంగా scope చేయబడుతుంది.

Yes. We integrate with standard thermal receipt printers (via network print or browser print), barcode scanners (USB HID input), and KOT printers at kitchen stations. We specify compatible hardware during the scoping process to ensure everything works together before the build begins.

हाँ। हम standard thermal receipt printers (network print या browser print के जरिए), barcode scanners (USB HID input), और kitchen stations पर KOT printers के साथ integration करते हैं। Build शुरू होने से पहले scoping process में हम compatible hardware specify कर देते हैं ताकि सब कुछ सही से साथ में काम करे।

అవును. మేము standard thermal receipt printers (network print లేదా browser print ద్వారా), barcode scanners (USB HID input), మరియు kitchen stations వద్ద KOT printers‌తో integration చేస్తాము. Build ప్రారంభమయ్యే ముందే scoping process‌లో compatible hardware‌ను specify చేస్తాము, తద్వారా అన్నీ కలిసి సరిగా పనిచేస్తాయి.

All menu and product changes are managed through the admin panel without any developer involvement. Your manager can add, edit, or deactivate menu items, change prices, create new categories, and update GST rates directly. No technical knowledge required.

सभी menu और product changes admin panel के through manage किए जाते हैं, बिना किसी developer involvement के। आपका manager menu items add, edit, या deactivate कर सकता है, prices बदल सकता है, नई categories बना सकता है, और GST rates सीधे update कर सकता है। किसी technical knowledge की जरूरत नहीं।

అన్ని menu మరియు product changes admin panel ద్వారానే manage చేయబడతాయి, developer involvement అవసరం లేదు. మీ manager menu items add, edit, లేదా deactivate చేయవచ్చు, prices మార్చవచ్చు, కొత్త categories సృష్టించవచ్చు, మరియు GST rates‌ను నేరుగా update చేయవచ్చు. ఎటువంటి technical knowledge అవసరం లేదు.

Swiggy and Zomato do not provide public API access for third-party POS integration — this is a known limitation across the industry. However, we can build an online ordering system connected directly to your POS for orders from your own website or app. Delivery aggregator orders can be manually logged into the POS for consolidated reporting.

Swiggy और Zomato third-party POS integration के लिए public API access नहीं देते — यह industry-wide known limitation है। लेकिन हम आपकी own website या app से आने वाले orders के लिए directly connected online ordering system बना सकते हैं। Delivery aggregator orders को consolidated reporting के लिए manually POS में log किया जा सकता है।

Swiggy మరియు Zomato third-party POS integration కోసం public API access ఇవ్వవు — ఇది industry-wide known limitation. అయితే, మీ own website లేదా app నుండి వచ్చే orders కోసం POS‌కు directly connected online ordering system‌ను మేము నిర్మించగలం. Delivery aggregator orders‌ను consolidated reporting కోసం manually POS‌లో log చేయవచ్చు.

Yes. Customer loyalty points, membership cards, pre-paid balance accounts, birthday offers, and repeat-visit discounts can all be built into the POS as modules. The customer database connects across visits so your staff can see a customer's history and balance at billing time.

हाँ। Customer loyalty points, membership cards, pre-paid balance accounts, birthday offers, और repeat-visit discounts — ये सभी POS में modules के रूप में जोड़े जा सकते हैं। Customer database visits के across connected रहता है ताकि billing के समय staff customer की history और balance देख सके।

అవును. Customer loyalty points, membership cards, pre-paid balance accounts, birthday offers, మరియు repeat-visit discounts అన్నీ POS‌లో modules‌గా నిర్మించవచ్చు. Customer database visits అంతటా connected‌గా ఉంటుంది కాబట్టి billing సమయంలో staff customer history మరియు balance‌ను చూడగలదు.

Often combined with

Services that extend your POS system.

Business Software

Connect your POS to a broader operations system — procurement, HR, supplier management, and multi-branch oversight in a single connected platform.

Mobile Apps

A customer-facing mobile app for online ordering, loyalty tracking, and table booking — connected to the same POS backend in real time.

Automations

Automated day-end WhatsApp reports to the owner, low-stock alerts to the manager, and customer birthday messages triggered directly from POS data.

Website

A public-facing website for your restaurant or store with online menu display, reservation booking, and brand presence — connected to the same backend as your POS.

Ready to replace your billing system?

A POS that fits your floor, your kitchen, and your team — built once, owned forever.

Share your business type, current setup, and biggest pain points with your existing billing system — and we will come back with a scoped proposal and cost estimate within 48 hours.